Privacy Policy
Effective date: 30 Sep 2025
FLEAP FLAPP Marketplace (“FLEAP FLAPP,” “we,” “our,” “us”) is committed to protecting your privacy. This Policy explains what we collect, how we use and share it, and the choices you have when accessing our platform on mobile, desktop, or other devices.
By using FLEAP FLAPP Marketplace, you consent to this Policy.
1) Information We Collect
a) Personal information – name, email, phone, billing/shipping address; payment details (processed securely by trusted providers such as Stripe/PayPal); profile photo, bio, and other user-generated content.
b) Usage & device data – IP address, device/OS/browser, identifiers, language/region; app interactions, pages viewed, features used, actions taken, transaction history, diagnostics/crash logs.
c) Cookies & similar tech – cookies, pixels, SDKs to keep the service secure, functional, personalized, and to analyze performance. You can adjust cookie settings in your browser.
2) How We Use Your Information
- Create and manage accounts; authenticate users.
- Process payments, orders, deliveries, refunds, and chargebacks.
- Provide customer support and resolve disputes.
- Send service updates, confirmations, and relevant promotions (you can opt out of marketing).
- Improve safety, performance, accessibility, and user experience.
- Comply with legal obligations and enforce our terms and policies.
Legal bases (EEA/UK users)
We rely on one or more of: contract, legitimate interests, consent (where required), and legal obligations.
3) How We Share Information
We do not sell your personal information. We share only as needed:
- Service providers: payments, hosting, analytics, delivery, customer support.
- Sellers: limited details to fulfill purchases, shipping, and support.
- Legal/compliance: where required by law, regulation, legal process, or to protect rights, safety, and property.
4) International Transfers
Your data may be processed in countries outside your own. For EEA/UK users, transfers rely on Standard Contractual Clauses or comparable safeguards.
5) Security
We use administrative, technical, and physical safeguards (e.g., encryption in transit, secure infrastructure, access controls, monitoring). No system is perfectly secure—please use strong, unique passwords and protect your credentials.
6) Your Rights
Depending on your location, you may have rights to access, update, correct, delete, or download/port your data, restrict/object to certain processing, and opt out of marketing. We will verify requests as required by law. Contact privacy@fleapflapp.com.
7) Children
The Marketplace is intended for users 17+ (or the minimum age in your region). We do not knowingly collect personal data from children without verified parental consent. Accounts in violation may be suspended or removed.
8) Retention
We keep personal data only as long as necessary to operate the service, meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized.
9) Cookies & Controls
Manage cookies in your browser settings. Some features may not function without certain cookies.
10) Changes
We may update this Policy. Significant changes will be notified in-app or via email. Continued use after updates means you accept the revised Policy.
11) Contact
Privacy: privacy@fleapflapp.com