FLEAP FLAPP Marketplace Partner Policy

security

FLEAP FLAPP Marketplace Partner Policy

Effective date: 8 August 2026

This Partner Policy (“Policy”) governs businesses, organizations, contractors, consultants, vendors, suppliers, technology providers, logistics providers, marketing partners, payment-related providers, professional service providers, and other third parties that collaborate with FLEAP FLAPP Marketplace (“FLEAP FLAPP,” the “Marketplace,” “we,” “us,” or “our”).

By applying to become a Partner, accessing Partner systems, supplying products or services to FLEAP FLAPP, or otherwise participating in an approved partnership, you agree to this Policy, our Terms & Conditions, Privacy Policy, Community Guidelines, and any written agreement applicable to the partnership.

If you do not agree, you must not participate as a FLEAP FLAPP Partner.

1. Scope

This Policy establishes the minimum requirements applicable to FLEAP FLAPP Partners.

A separate written agreement, statement of work, purchase order, data-processing agreement, service-level agreement, or program terms may establish additional obligations.

If there is a conflict:

  1. Applicable law controls first;
  2. A signed written agreement specifically addressing the issue controls next;
  3. Feature-specific or program-specific terms control after that; and
  4. This Policy applies to the extent the issue is not otherwise addressed.

This Policy does not require FLEAP FLAPP to enter into or continue any partnership.

2. Definition of Partner

A “Partner” may include:

  1. Technology and software providers;
  2. Hosting, cloud, infrastructure, and cybersecurity providers;
  3. Payment, fraud-prevention, verification, or financial-service providers;
  4. Shipping, logistics, fulfillment, or delivery providers;
  5. Marketing, advertising, analytics, and content-distribution partners;
  6. Customer-support and professional-service providers;
  7. Manufacturers, wholesalers, suppliers, and distributors;
  8. Affiliates, referral partners, and promotional collaborators;
  9. Contractors, consultants, and agencies; or
  10. Other third parties approved by FLEAP FLAPP.

A Marketplace seller is primarily governed by the Seller Policy. A Creator is primarily governed by the Creator Policy. A seller or Creator is also subject to this Partner Policy when separately performing services for, integrating with, or formally partnering with FLEAP FLAPP.

3. Independent relationship

Partners operate as independent parties unless a signed agreement expressly provides otherwise.

Nothing in this Policy creates:

  1. An employment relationship;
  2. An agency relationship;
  3. A franchise;
  4. A fiduciary relationship;
  5. A partnership in the legal sense;
  6. A joint venture; or
  7. Authority to bind FLEAP FLAPP.

A Partner may not make commitments, representations, warranties, or statements on behalf of FLEAP FLAPP without prior written authorization.

4. Partner eligibility

Partners must:

  1. Be legally established or legally capable of providing the applicable services;
  2. Possess all required licenses, permits, registrations, and authorizations;
  3. Maintain accurate business and contact information;
  4. Have the experience and resources necessary to perform their obligations;
  5. Comply with applicable laws and regulations;
  6. Satisfy applicable security, privacy, financial, and operational reviews; and
  7. Avoid conflicts that would materially interfere with the partnership.

FLEAP FLAPP may approve, reject, limit, suspend, or discontinue a partnership based on legal, security, financial, operational, reputational, safety, or business considerations.

5. Partner onboarding and verification

FLEAP FLAPP may collect and verify:

  1. Legal business name;
  2. Business structure and registration;
  3. Principal business address;
  4. Authorized representatives and contact information;
  5. Government-issued identification;
  6. Tax-identification information;
  7. Ownership and controlling-person information;
  8. Bank or payment information;
  9. Licenses, certifications, and insurance;
  10. Professional references;
  11. Security and privacy documentation;
  12. Sanctions and compliance information; and
  13. Other information reasonably necessary to evaluate or manage the relationship.

Partners must provide truthful, complete, and current information and promptly report material changes.

Submitting false, misleading, incomplete, or fraudulent information may result in rejection, suspension, termination, payment holds, or legal action.

6. Due diligence and ongoing monitoring

FLEAP FLAPP may conduct risk-based due diligence before and during a partnership.

Reviews may consider:

  1. Ownership and corporate structure;
  2. Financial stability;
  3. Regulatory history;
  4. Litigation or enforcement history;
  5. Security and privacy practices;
  6. Business-continuity capabilities;
  7. Product or service quality;
  8. Sanctions and watchlist results;
  9. Conflicts of interest;
  10. Media or reputational concerns; and
  11. Past performance.

Partners must cooperate with reasonable review requests and promptly correct material deficiencies.

Approval following a review does not constitute a certification, endorsement, or guarantee.

7. Information we collect

We may collect Partner information to evaluate, onboard, manage, support, secure, and pay Partners.

A. Business and contact information

This may include:

  1. Legal and operating names;
  2. Business structure;
  3. Owner and authorized-representative information;
  4. Email address and telephone number;
  5. Residential or business address;
  6. Registration, licensing, tax, and insurance information; and
  7. Government-issued identification where required.

B. Financial and transactional information

This may include:

  1. Bank or payment-account information;
  2. Billing and invoicing records;
  3. Payments and settlements;
  4. Commissions and revenue-sharing information;
  5. Refunds, credits, deductions, and adjustments; and
  6. Tax forms and reporting information.

C. Platform and service information

This may include:

  1. Account and profile information;
  2. Products, services, integrations, listings, media, or documentation;
  3. Orders, shipping activity, performance, and customer-support records;
  4. Communications related to the partnership;
  5. Device, browser, network, IP-address, login, and audit-log information; and
  6. Security, fraud, compliance, and diagnostic information.

Our Privacy Policy provides additional information about how we process personal information.

8. How we use Partner information

We may use Partner information to:

  1. Evaluate and verify Partners;
  2. Establish and administer partnerships;
  3. Enable authorized accounts, services, integrations, payments, and settlements;
  4. Communicate operational, security, legal, or policy updates;
  5. Provide support and resolve disputes;
  6. Measure quality and performance;
  7. Detect fraud, abuse, security threats, and policy violations;
  8. Protect users, Partners, FLEAP FLAPP, and the public;
  9. Meet tax, accounting, legal, and regulatory obligations;
  10. Exercise or defend legal rights; and
  11. Improve Marketplace operations and Partner programs.

Marketing communications will be handled according to applicable law and available preferences.

9. Sharing Partner information

We may share Partner information only when reasonably necessary and consistent with applicable law.

Recipients may include:

  1. Customers or Marketplace users who need limited information to receive services or support;
  2. Payment, banking, verification, fraud-prevention, or tax providers;
  3. Hosting, technology, analytics, security, and professional-service providers;
  4. Logistics, shipping, fulfillment, and delivery providers;
  5. Auditors, insurers, attorneys, accountants, and advisors;
  6. Affiliates involved in Marketplace operations;
  7. Government, regulatory, judicial, or law-enforcement authorities; and
  8. Parties involved in a merger, financing, restructuring, acquisition, or sale, subject to appropriate safeguards.

Partners must not assume that information received from FLEAP FLAPP may be disclosed publicly or reused for unrelated purposes.

10. Confidential information

“Confidential Information” includes non-public information concerning:

  1. FLEAP FLAPP’s users, employees, contractors, or Partners;
  2. Products, software, systems, architecture, source code, and security;
  3. Business plans, financial information, pricing, and strategy;
  4. Research, designs, trademarks, inventions, and trade secrets;
  5. Contracts, negotiations, and prospective partnerships;
  6. Analytics, reports, and internal communications; and
  7. Any information identified as confidential or that a reasonable person would understand to be confidential.

Partners must:

  1. Use Confidential Information only for the authorized partnership purpose;
  2. Limit access to personnel with a legitimate need to know;
  3. Protect it with reasonable safeguards;
  4. Not disclose it without authorization;
  5. Notify FLEAP FLAPP of unauthorized access or disclosure; and
  6. Return or securely delete it when required.

Confidentiality obligations do not apply to information the Partner can document was lawfully public, independently developed, rightfully received without restriction, or legally required to be disclosed.

Where disclosure is legally required, the Partner must provide advance notice when lawful and reasonably possible.

11. Partner responsibilities

Partners must:

  1. Perform services professionally, lawfully, securely, and in good faith;
  2. Maintain sufficient qualified personnel and resources;
  3. Follow approved specifications, instructions, and service standards;
  4. Provide accurate records, reports, invoices, and performance information;
  5. Promptly communicate material delays, risks, failures, or conflicts;
  6. Protect FLEAP FLAPP systems and data;
  7. Respect intellectual-property and privacy rights;
  8. Avoid deceptive, abusive, discriminatory, or unsafe conduct;
  9. Cooperate with legitimate investigations and remediation; and
  10. Follow all policies applicable to their activities.

Partners remain responsible for their personnel, agents, affiliates, and approved subcontractors.

12. Service standards

Partners must perform services in accordance with:

  1. Applicable written agreements;
  2. Statements of work;
  3. Service-level commitments;
  4. Technical documentation;
  5. Security and privacy requirements;
  6. Professional and industry standards; and
  7. Applicable law.

Where specific service levels apply, Partners must accurately measure and report performance.

Partners must not manipulate performance data, availability reports, delivery records, transaction records, or other service measurements.

Repeated failures, material outages, excessive errors, or poor-quality performance may result in corrective action, service credits, payment adjustments, suspension, or termination, as permitted by the applicable agreement.

13. Business continuity and resilience

Partners providing critical services must maintain appropriate business-continuity, disaster-recovery, backup, and incident-response capabilities.

When applicable, Partners must:

  1. Identify critical systems and dependencies;
  2. Maintain secure and tested backups;
  3. Establish recovery objectives;
  4. Test continuity and recovery procedures periodically;
  5. Maintain alternate communications and responsible contacts;
  6. Address geographic or supplier concentration risks; and
  7. Notify FLEAP FLAPP of events that could materially interrupt services.

FLEAP FLAPP may request summaries or evidence of testing when reasonably necessary.

14. Data protection and permitted use

Partners may access or process FLEAP FLAPP or user data only:

  1. For the authorized business purpose;
  2. According to documented instructions;
  3. To the minimum extent necessary;
  4. During the approved period; and
  5. In compliance with applicable privacy and data-protection laws.

Partners must not:

  1. Sell FLEAP FLAPP or user data;
  2. Use the data for unrelated advertising or profiling;
  3. Combine it with unrelated data without authorization;
  4. Attempt to identify anonymized users improperly;
  5. Retain it longer than authorized;
  6. Copy it to unapproved systems;
  7. Use it to train artificial-intelligence models without express written approval; or
  8. Disclose it to an unauthorized person.

A separate Data Processing Agreement may be required before a Partner processes personal information.

15. Information security

Partners must maintain administrative, technical, organizational, and physical safeguards appropriate to the nature and sensitivity of the information and systems involved.

Depending on the services, safeguards may include:

  1. Access controls based on job responsibilities;
  2. Multifactor authentication;
  3. Encryption in transit and at rest;
  4. Secure development and change-management practices;
  5. Vulnerability and patch management;
  6. Malware protection;
  7. Network and system monitoring;
  8. Logging and audit trails;
  9. Secure backups;
  10. Employee security training;
  11. Vendor and subcontractor oversight;
  12. Incident-response procedures; and
  13. Secure disposal of data and equipment.

Partners must not disable, bypass, or interfere with FLEAP FLAPP security controls.

16. Security incidents

A Partner must notify FLEAP FLAPP without undue delay after discovering an actual or reasonably suspected incident involving:

  1. FLEAP FLAPP systems;
  2. Marketplace or user information;
  3. Partner credentials;
  4. Unauthorized access or disclosure;
  5. Malware or ransomware;
  6. Loss of devices or records;
  7. Material service disruption; or
  8. A vulnerability presenting a material risk.

The notice must include available information about:

  1. The nature and timing of the incident;
  2. Affected systems and data;
  3. Known or suspected impact;
  4. Containment measures;
  5. Investigation status;
  6. Corrective actions; and
  7. The Partner’s incident contact.

The Partner must preserve evidence, cooperate with the investigation, provide updates, and not make public statements identifying FLEAP FLAPP without authorization unless legally required.

Notification to FLEAP FLAPP does not replace any notification the Partner must make under applicable law.

17. Access to FLEAP FLAPP systems

Partners may access only the systems, information, and functions expressly authorized for them.

Partners must not:

  1. Share credentials improperly;
  2. Attempt to obtain unauthorized access;
  3. Conduct unapproved penetration testing or vulnerability scanning;
  4. Introduce malicious code;
  5. Interfere with platform availability or performance;
  6. Scrape or extract data without written authorization;
  7. Reverse engineer protected systems except where non-waivable law permits;
  8. Circumvent technical restrictions; or
  9. Use FLEAP FLAPP systems for an unauthorized purpose.

Access may be monitored, logged, limited, suspended, or revoked for security and compliance purposes.

18. Artificial intelligence and automated systems

Partners must not use FLEAP FLAPP data, content, branding, systems, or Confidential Information to train, test, improve, or operate an artificial-intelligence or machine-learning system without express written authorization.

When an authorized service uses artificial intelligence or automated decision-making, the Partner must:

  1. Disclose the relevant use;
  2. Maintain appropriate human oversight;
  3. Test for security, accuracy, bias, and harmful outcomes;
  4. Protect training and operational data;
  5. Respect intellectual-property rights;
  6. Identify material limitations;
  7. Maintain appropriate records; and
  8. Comply with applicable laws and contractual requirements.

Partners remain responsible for outputs and decisions produced by systems they provide.

19. Subcontractors

A Partner may not delegate material obligations or provide a subcontractor with FLEAP FLAPP data or system access without any approval required by the applicable agreement.

Partners must:

  1. Conduct appropriate due diligence;
  2. Use written contracts;
  3. Impose protections at least as strong as applicable Partner obligations;
  4. Limit subcontractor access;
  5. Monitor subcontractor performance and security;
  6. Maintain an accurate list of relevant subcontractors when required; and
  7. Notify FLEAP FLAPP of material changes where contractually required.

The Partner remains responsible for the actions and omissions of its subcontractors.

20. Intellectual property

Each party retains ownership of intellectual property it owned or developed independently before or outside the partnership.

Ownership and licensing of materials developed during the partnership will be governed by the applicable written agreement.

Unless expressly authorized, a Partner may not:

  1. Copy, modify, distribute, sell, or exploit FLEAP FLAPP intellectual property;
  2. Remove copyright, trademark, or ownership notices;
  3. Register confusingly similar names, domains, accounts, or marks;
  4. Claim ownership of FLEAP FLAPP materials;
  5. Incorporate FLEAP FLAPP property into another product; or
  6. use Marketplace content to develop a competing dataset, model, service, or platform.

Partners must promptly notify FLEAP FLAPP of suspected infringement affecting the partnership.

21. Brand and publicity

Partners may use FLEAP FLAPP names, logos, trademarks, designs, screenshots, or other brand assets only with prior authorization and according to applicable brand guidelines.

Partners must not:

  1. Suggest an endorsement or relationship broader than the approved partnership;
  2. Announce the partnership publicly without required approval;
  3. Issue press releases naming FLEAP FLAPP without authorization;
  4. Use outdated or altered logos;
  5. Purchase advertising keywords or domains that misuse FLEAP FLAPP marks; or
  6. Continue using brand materials after authorization ends.

FLEAP FLAPP may require correction or removal of unauthorized brand use.

22. Marketing and public communications

Marketing Partners must ensure that all campaigns, claims, endorsements, testimonials, and promotional communications are truthful and properly substantiated.

Partners must:

  1. Clearly disclose sponsored or compensated relationships;
  2. Follow applicable advertising and consumer-protection laws;
  3. Use approved statements about FLEAP FLAPP;
  4. Respect consent and marketing-preference requirements;
  5. Avoid spam, deceptive interfaces, and misleading urgency;
  6. Maintain evidence supporting performance claims; and
  7. Correct inaccurate statements promptly.

Partners may not create fake reviews, fake users, fake engagement, or misleading indicators of influence.

23. Compliance with laws

Partners must comply with all laws applicable to their activities, including those concerning:

  1. Privacy and data protection;
  2. Cybersecurity and breach notification;
  3. Consumer protection;
  4. Advertising and endorsements;
  5. Intellectual property;
  6. Employment and labor;
  7. Accessibility;
  8. Product safety;
  9. Taxes and financial reporting;
  10. Export controls and economic sanctions;
  11. Anti-money-laundering requirements;
  12. Anti-bribery and anti-corruption; and
  13. Competition and antitrust.

A Partner must notify FLEAP FLAPP when a legal or regulatory development materially affects its ability to perform.

24. Anti-bribery and corruption

Partners must not directly or indirectly:

  1. Offer, promise, authorize, request, accept, or provide a bribe;
  2. Provide anything of value to obtain an improper business advantage;
  3. Make improper payments to government officials;
  4. Conceal corrupt payments through agents, consultants, gifts, donations, or invoices;
  5. Create false or misleading financial records; or
  6. Retaliate against a person who reports a good-faith concern.

Reasonable and lawful business courtesies must never be intended to influence a decision improperly.

Partners must maintain accurate records and appropriate controls proportionate to their risks.

25. Sanctions and export controls

Partners must comply with applicable economic sanctions, trade restrictions, and export-control laws.

Partners must not knowingly:

  1. Conduct prohibited transactions involving sanctioned persons or entities;
  2. Provide restricted services to prohibited territories;
  3. Export controlled technology without authorization;
  4. Conceal the identity or location of a transaction party; or
  5. Use intermediaries to evade restrictions.

FLEAP FLAPP may perform sanctions screening and block, suspend, reject, or report activity where legally required or reasonably necessary for compliance.

26. Conflicts of interest

Partners must promptly disclose actual or potential conflicts of interest, including:

  1. Financial interests involving FLEAP FLAPP personnel;
  2. Family or close personal relationships affecting business decisions;
  3. Work for a direct competitor that may compromise confidentiality;
  4. Gifts or benefits that could influence procurement;
  5. Undisclosed commissions or referral payments; or
  6. Any situation impairing objective performance.

Disclosure does not necessarily disqualify a Partner, but the conflict must be appropriately reviewed and managed.

27. Fair competition

Partners must compete and conduct business fairly.

Partners must not:

  1. Enter agreements to fix prices;
  2. Allocate customers or markets unlawfully;
  3. Manipulate bids or procurement processes;
  4. Exchange competitively sensitive information improperly;
  5. Abuse confidential competitor information; or
  6. Engage in unfair, deceptive, or exclusionary practices prohibited by law.

Partners must independently determine their lawful commercial decisions unless a written arrangement provides otherwise.

28. Human rights and workplace conduct

Partners must comply with applicable labor and human-rights laws.

Partners must not use or tolerate:

  1. Forced labor;
  2. Human trafficking;
  3. Unlawful child labor;
  4. Unsafe working conditions;
  5. Unlawful discrimination;
  6. Harassment or abuse; or
  7. Retaliation against workers who report concerns.

Partners should maintain appropriate policies, reporting channels, and corrective procedures proportionate to their operations.

29. Environmental and product responsibility

Where relevant, Partners must comply with environmental, health, product-safety, hazardous-material, recycling, disposal, and sustainability laws.

Partners must promptly report:

  1. Material environmental violations;
  2. Dangerous or defective products;
  3. Product recalls;
  4. Significant workplace-safety events; or
  5. Conditions likely to cause substantial harm.

A Partner may not make false or unsupported environmental or sustainability claims.

30. Records and audit cooperation

Partners must maintain complete and accurate records concerning:

  1. Services performed;
  2. Payments and invoices;
  3. Security and privacy controls;
  4. Required licenses and certifications;
  5. Use of subcontractors;
  6. Compliance activities; and
  7. Other obligations under the partnership.

Records must be retained for the period required by law or the applicable agreement.

FLEAP FLAPP may request reasonable documentation, questionnaires, certifications, audit reports, or other evidence of compliance.

Any inspection or audit rights will be exercised according to the applicable agreement and law, with reasonable protections for confidential information and security.

31. Insurance

Where appropriate for the nature and risk of the services, Partners may be required to maintain insurance, including:

  1. Commercial general liability;
  2. Professional liability;
  3. Cybersecurity or privacy liability;
  4. Workers’ compensation;
  5. Automobile liability;
  6. Product liability; or
  7. Other coverage specified in a written agreement.

Partners must provide valid evidence of required coverage upon request and notify FLEAP FLAPP of material cancellation or reduction where required.

32. Invoices, payments, and taxes

Payment terms are governed by the applicable written agreement, purchase order, program terms, or approved invoice.

Partners must provide accurate invoices containing required supporting information.

FLEAP FLAPP may reject, dispute, or delay an invoice that is:

  1. Inaccurate;
  2. Duplicated;
  3. Unsupported;
  4. Submitted outside an applicable deadline;
  5. Inconsistent with agreed pricing; or
  6. Associated with incomplete, defective, fraudulent, or unauthorized work.

Each Partner is responsible for its taxes, filings, licenses, employees, expenses, and other business obligations unless a written agreement states otherwise.

Where required, FLEAP FLAPP or a payment provider may collect tax information, withhold amounts, report payments, or issue tax forms.

33. Setoffs and payment holds

Where permitted by law and the applicable agreement, FLEAP FLAPP may withhold, offset, adjust, or recover amounts related to:

  1. Overpayments;
  2. Duplicate payments;
  3. Refunds or chargebacks;
  4. Service credits;
  5. Fraud or misrepresentation;
  6. Breach of contract or policy;
  7. Unresolved claims;
  8. Legally required withholding; or
  9. Amounts the Partner owes FLEAP FLAPP.

FLEAP FLAPP will provide applicable notices or supporting information when legally or contractually required.

34. No guaranteed opportunity

Approval as a Partner does not guarantee:

  1. Minimum revenue;
  2. Purchase volume;
  3. Customer referrals;
  4. Marketplace visibility;
  5. Exclusivity;
  6. Contract renewal;
  7. Geographic expansion; or
  8. Continued access to a program, integration, or feature.

Business forecasts, opportunities, and projected volumes are estimates unless expressly guaranteed in a signed agreement.

35. Monitoring and investigations

FLEAP FLAPP may investigate suspected misconduct, security incidents, policy violations, fraud, conflicts, or legal non-compliance.

Partners must:

  1. Cooperate with legitimate investigations;
  2. Preserve relevant evidence;
  3. Provide truthful information;
  4. Avoid interference or retaliation;
  5. Maintain confidentiality where required; and
  6. Complete reasonable remediation.

Partners must not destroy, alter, fabricate, or conceal relevant records.

36. Corrective action

When a concern can be corrected, FLEAP FLAPP may require a written corrective-action plan containing:

  1. The identified problem;
  2. Root-cause findings;
  3. Immediate containment;
  4. Long-term corrective measures;
  5. Responsible personnel;
  6. Completion dates; and
  7. Evidence confirming remediation.

Acceptance of a corrective-action plan does not waive FLEAP FLAPP’s other rights.

Failure to complete required remediation may result in additional restrictions or termination.

37. Suspension

FLEAP FLAPP may temporarily suspend Partner access, services, integrations, payments, or activities because of:

  1. A security or privacy risk;
  2. Suspected fraud;
  3. Material service failure;
  4. Legal or regulatory requirements;
  5. Sanctions concerns;
  6. Misuse of FLEAP FLAPP systems or branding;
  7. Failure to provide verification information;
  8. Threats to users or Marketplace operations; or
  9. A material violation of this Policy or a written agreement.

When appropriate and permitted, we will provide notice and information about the required corrective steps.

38. Termination

FLEAP FLAPP may terminate a partnership according to the applicable agreement or, where no separate agreement applies, for material violations, fraud, security risks, unlawful activity, repeated performance failures, reputational harm, non-payment, loss of required authorization, or business discontinuation.

Serious misconduct may result in immediate termination when permitted by law.

Termination does not eliminate obligations that arose before the termination date.

39. Transition, data return, and deletion

Upon expiration or termination, Partners must, as directed:

  1. Stop representing themselves as FLEAP FLAPP Partners;
  2. Stop using FLEAP FLAPP systems and branding;
  3. Return FLEAP FLAPP property;
  4. Revoke personnel and subcontractor access;
  5. Provide required transition assistance;
  6. Deliver relevant records or work products;
  7. Return or securely delete FLEAP FLAPP and user data; and
  8. Certify deletion when requested.

A Partner may retain information only when required by law or expressly authorized. Retained information must remain protected and must not be used for another purpose.

40. Survival of obligations

Provisions concerning confidentiality, privacy, data security, intellectual property, payments, records, audits, indemnification where applicable, dispute resolution, and other obligations that logically continue will survive expiration or termination.

41. Partner rights and requests

Subject to applicable law and contractual limitations, Partners may:

  1. Access and update their business information;
  2. Request correction of inaccurate records;
  3. Manage certain communication preferences;
  4. Request available payment or settlement records;
  5. Ask questions about compliance requirements;
  6. Request closure of a Partner account; and
  7. Exercise applicable privacy rights concerning personal information.

Identity or authority may need to be verified before a request is completed.

42. Reporting concerns and non-retaliation

Partners should promptly report suspected fraud, corruption, security incidents, privacy violations, unsafe practices, harassment, conflicts of interest, or other serious misconduct.

FLEAP FLAPP prohibits retaliation against a person who makes a good-faith report or cooperates with a legitimate investigation.

Knowingly false or abusive reports may result in corrective action.

43. Appeals

A Partner may request review of a significant policy-based suspension or termination within 14 days after receiving notice, unless the notice or applicable agreement provides a different procedure.

The request should include:

  1. The Partner’s legal name and account information;
  2. The decision being challenged;
  3. The reason reconsideration is appropriate; and
  4. Relevant supporting documentation.

Policy appeals may be submitted to safety@fleapflapp.com.

An appeal does not automatically suspend a security restriction, legal hold, payment review, or termination.

Contractual disputes remain subject to the dispute procedure in the applicable written agreement.

44. Changes to this Policy

We may update this Policy to reflect changes in law, security practices, technology, Partner programs, Marketplace operations, or business requirements.

We will publish the revised Policy with a new effective date. Material changes will receive additional notice where required.

Continued participation after an updated Policy becomes effective constitutes acceptance where permitted by law. When separate consent or a contract amendment is required, we will request it.

45. Contact us

For Partner questions and account assistance:

Partner support: support.team@fleapflapp.com

Safety, compliance reports, and appeals: safety@fleapflapp.com

Privacy requests: privacy@fleapflapp.com

FLEAP FLAPP Marketplace