Seller Policy

security

Seller Policy

Effective date: 30 Sep 2025

FLEAP FLAPP Marketplace (“FLEAP FLAPP,” “we,” “our,” or “us”) is a fair, secure, and transparent platform for sellers. This Policy explains your responsibilities when you list, sell, and manage products or services. By selling on FLEAP FLAPP, you agree to this Policy and to our Terms, Privacy Policy, and Community Guidelines.

1) Seller Eligibility

  1. Provide accurate business, identity, and tax information.
  2. Comply with all applicable local, national, and international laws.
  3. We may suspend accounts that submit false, misleading, or incomplete information.

2) Product Listings

  1. Listings must be accurate and complete (images, descriptions, pricing, shipping, return/warranty info).
  2. Do not list illegal, counterfeit, stolen, unsafe, or restricted items.
  3. Respect intellectual property rights (copyright, trademark, design, publicity rights).
  4. Pricing must be clear; no hidden fees.

3) Orders & Fulfillment

  1. Confirm and dispatch orders within your stated handling time.
  2. Provide valid tracking for shipped items where available.
  3. Use secure packaging and ship with reasonable delivery timelines.
  4. Notify buyers promptly of delays or stock issues and offer a resolution.

4) Payments & Fees

  1. Payouts are processed via FLEAP FLAPP’s approved payment partners (e.g., Stripe, PayPal).
  2. Platform service fees and commissions apply (see Seller Dashboard for current rates).
  3. You are responsible for taxes, filings, and any required invoices/receipts.
  4. We may delay or withhold payouts to investigate fraud, chargebacks, or policy violations.

5) Customer Service, Returns & Cancellations

  1. Respond to buyer messages promptly and professionally (target: within 2 business days).
  2. Your return/refund policy must comply with FLEAP FLAPP guidelines and local laws.
  3. Honor valid cancellations prior to shipment where permitted.
  4. Resolve disputes in good faith; FLEAP FLAPP may review and make a final determination.

6) Data & Privacy

  1. Use customer data only to fulfill orders, provide support, and meet legal obligations.
  2. Do not share, sell, or use customer data for off-platform marketing without explicit consent and legal basis.
  3. Protect data with appropriate security measures.

7) Compliance & Enforcement

  1. Follow FLEAP FLAPP policies and applicable laws at all times.
  2. We may remove listings, limit features, suspend, or permanently remove accounts for violations.
  3. We may withhold or reverse payouts where fraud or harm is suspected or confirmed.

8) Account Security

  1. Keep login credentials secure; use strong passwords and restrict staff access.
  2. You are responsible for actions taken through your account.

9) Policy Updates

  1. We may update this Policy. Significant changes will be communicated via email or in the Seller Dashboard.
  2. Continued selling after updates constitutes acceptance.

10) Contact

Seller Support: sellersupport@fleapflapp.com